TCS Mission & Values

Mission: “Empowering organizations to better serve their clients by using secure and efficient business systems.”

Motto: “Securing Your Success!”

A good mission statement should be a clear overarching ideal that informs “why” we do what we do.  This is our measure of success each day.  Did we, in some big or small way, advance our company to better realize this mission.  It matters less about how we think of ourselves, but it matters greatly how our clients perceive what we do for them.  This is why we use our client satisfaction surveys to bring an objective measure to a subjective sentiment.  And this is why we post our CSAT score on the front page of our web site.   We provide extra performance pay to our staff when they are successful in making our clients happy.

So, let’s break down the mission statement a bit.  “Empowering” means TCS is striving to improve your organization’s capacity to benefit from its technology investment.  To what end though?  To “better serve” YOUR clients.  This has nothing to do with technology itself, except as a tool to maximize the efforts of your staff to better serve your clients.  Technology, when managed well, enables you to be your best for those you serve.  It’s all about the people.

“Secure and efficient” is another way of saying TCS will balance Confidentiality, Integrity, and Accessibility of your systems.  This is known in Information Security circles as the CIA Triad.  Each organization has its own particular needs to effectively balance these competing priorities.  TCS works directly with your organization to achieve this balance, providing security AND efficiency at the lowest cost appropriate for your business.

Values:

Client Commitment – Every action we take at TCS should, in some way, seek to better serve our clients.  Usually this is in the form of Continuous Improvement of our processes and coaching to better execution to them.

Integrity – This is a rather binary (pun intended) trait…you either have integrity or you don’t.  Can you be trusted to deal with difficult situations honestly, even when not in your own interest?  One way we support this value is by removing fear of retaliation from the dynamic as an internal team.  We reward honesty by having open dialogue and discussing how we can learn from a situation and improve going forward, not mead out punishing for every transgression.  It also includes keeping accurate time records for billing and owning our mistakes.

Teamwork – Another value that is simple to understand, but requires effort EVERY SINGLE DAY.  Part of being a high performing team is to develop an environment which encourages differing opinions and healthy conflict.  This is how we get better, by not accepting the status-quo.  Iron sharpens iron sort of stuff, which means we require friction to smooth out the rough edges, but all done in a way that respects the individual and with an aim to be better for our clients.

Innovation – A one percent improvement each day results in a thirty-seven fold increase in a year.  This doesn’t have to be earth-shattering, it merely has to be continuous.  We spend less time celebrating what we have done well (and we should improve on that) and tend to hyper-fixate on what we can do better (and we are unapologetic for that).  This is why our Service team has a Career Track with specific certifications and training requirements.  This is why 100% of our technical and consulting team has a CompTIA Security+ or higher certification.  This is why you will get a phone call from the Service Manager if you leave a CSAT response that is anything less than “Happy”.  This is why we post the aggregate score on our web site.  This is why our management team meets weekly to discuss the good, the bad, and the ugly.  This is why we give out random rewards to employees when we adopt their novel ideas.  This is why we adopt THEIR ideas.  This is why we have a bell in the hallway that is rung whenever our staff has made the client happy.  This is why it is inscribed with the words, “I made my client happy!!!”

If this sounds a bit zealous, then you are beginning to understand why culture matters here at TCS.  And when your organization joins the TCS family, YOU BECOME OUR “WHY”!